Policy
Refund policy
Digital goods are handled differently from physical products, so refund eligibility depends heavily on whether the delivery was instant or manual, whether the code or account details were revealed, and whether the order is still in a reversible state.
Last updated on April 19, 2026.
Refund requests are reviewed based on delivery status, whether the product was instant or manual delivery, whether the key or account details were revealed, and the specific issue reported.
Orders with unrevealed deliveries or manual-delivery items that have not yet been handed off are generally the easiest cases to review for correction or refund.
If a delivered key, account, or manually fulfilled code is invalid, unusable, or mismatched, contact support with the order ID and a clear explanation so the issue can be investigated.
If a subscription or other time-based product ends materially earlier than promised, Keysle may offer a proportional partial refund or replacement after review of the missing period and supporting proof.
Completed digital goods that were revealed successfully may be limited or excluded from refund eligibility unless there is a verified product or delivery issue.
For reveal-gated deliveries, support may require clear video proof that begins before the reveal button is clicked and continues through the first activation or login attempt. Proof recorded only after the delivery was already visible may be rejected.
Chargebacks and external disputes should be treated as a last resort after contacting support first whenever reasonably possible.
Keysle may request screenshots, an uncut screen recording, activation or login details, and payment or order information before approving a refund, replacement, or manual investigation.
For subscription or time-based products, use your order page to report early ending coverage as soon as it happens. Sharing the order-linked evidence there makes it easier to verify the missing period and decide whether a proportional partial refund or replacement applies.
To request a refund or replacement review, contact support@keysle.com and include your order ID, the product name, and a clear description of the issue. Keysle aims to review refund requests as quickly as possible, but some cases may require payment-provider confirmation, manual fraud review, or proof of first use before a final decision is made.