Policy
Refund policy
Digital goods are handled differently from physical products, so refund eligibility depends heavily on whether the delivery was instant or manual, whether the code or account details were revealed, and whether the order is still in a reversible state.
Refund requests are reviewed based on delivery status, whether the product was instant or manual delivery, whether the key or account details were revealed, and the specific issue reported.
Orders with unrevealed deliveries or manual-delivery items that have not yet been handed off are generally the easiest cases to review for correction or refund.
If a delivered key, account, or manually fulfilled code is invalid, unusable, or mismatched, contact support with the order ID and a clear explanation so the issue can be investigated.
Completed digital goods that were revealed successfully may be limited or excluded from refund eligibility unless there is a verified product or delivery issue.
For reveal-gated deliveries, support may require clear video proof that begins before the reveal button is clicked and continues through the first activation or login attempt. Proof recorded only after the delivery was already visible may be rejected.
Chargebacks and external disputes should be treated as a last resort after contacting support first whenever reasonably possible.
Keysle may request screenshots, an uncut screen recording, activation or login details, and payment or order information before approving a refund, replacement, or manual investigation.